Privacy Policy

Information we collect

When you request a quote, contact us, or use our chat assistant, we collect the information you provide: your name, phone number and address, plus your email address, the service you need and any message if you give them. We use this to respond to your enquiry and provide our services.

How we use your information

Your details are used to prepare quotes, schedule and perform services, and follow up on your enquiry. Quote requests are processed through our customer-relationship platform (GoHighLevel). We do not sell or rent your personal information to third parties.

Data retention & security

We retain enquiry and customer records only as long as needed to provide services and meet legal obligations. Reasonable technical and organisational measures protect your information from unauthorised access.

Cookies & analytics

This site uses Google Analytics and Google Ads (through Google's tag, which can also be loaded by Google Tag Manager) and the Meta (Facebook) pixel. They set cookies to count visits and to show us which pages and ads lead to quote requests and phone calls.

When you send a form, your email address and phone number are passed to Google and Meta in hashed (scrambled) form so they can match the request to an ad click. Meta also receives these hashed details from our server through its Conversions API. We keep a note in your browser's local storage of the page or ad that brought you here, for up to 90 days, and send it with your request. The chat window is provided by GoHighLevel.

You can block or delete cookies in your browser settings. The site and its forms still work without them.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by emailing info@splashnshine.ca or calling +1 (778) 804-5911.